Your Features
Features to Get the Maximum from Your Digital Voice & Fight Telephone Crime
Phonely offers a range of features to give you all the benefits of digital voice and robust scam protection with our CallGuard technology.
Features for all
Here is what Phonely customers receive with any plan.
Auto call blocking
All Phonely users are automatically protected by our community-driven block list, which contains thousands of known nuisance and scam numbers. The list is updated daily with hundreds of new entries, thanks to reports from both Phonely customers and non-Phonely users submitting information through our Who Called Me page. This continuous stream of real-world data helps keep you protected from the latest scam calls without you needing to lift a finger.
Call app
Take your digital landline anywhere. Your FREE Call app allows you to make and receive calls to and from your landline number on your mobile device. This does away with costly call-forwarding charges and means you'll never have to wait in for a call again. Plus, it's perfect as a backup, should you have a power cut and cannot use your router for calls.
Contact book
Easily customise your Call App contact book for simple selection and direct dialling.
Change button colours and add photos to your contacts to allow for easy recognition of who you want to call or where you need to press. In customising your contact book you can trust that you won't have any difficulty in making those important connections with friends and family.
Unlimited & international calls
Every Phonely Callguard and Callguard+ customer has access to unlimited calls. Of course, like all providers, this is subject to our fair usage policy, which we're sure you will find is more than generous!
Phonely also provides its customers with competitive rates when it comes to making international calls. So, if you have loved ones abroad, you'll find that catching up and chatting away is completely affordable.
Voicemail
Most phones these days have the ability to let your callers leave you a message, and with Phonely you'll find no exception. You don't have to rush to pick up the phone or worry about missing a call if you need to nip out, as your voicemail will answer for you.
Gone are the days when you had to have a separate answering machine to record your messages on, thank goodness! With home VoIP and Phonely's technology, just dial 5500 and you can listen back to any messages left for you.
Withhold your number
With Phonely, you have the option to withhold your number when making calls, giving you greater privacy and control over who can see your information. When enabled, you can make calls without revealing your number, ensuring your personal details remain confidential.
This feature is perfect for those who want to keep their personal information private, whether it's for business calls, online transactions, or simply maintaining anonymity. With Phonely's withhold number feature, you can enjoy the benefits of making calls while keeping your personal information secure.
CallGuard features that fight telephone crime from every angle.
Below are features available only with our CallGuard plans that keep you and your loved ones safe.
Built-in anti-fraud introductions
Before a caller is connected to you they will hear a short message to let them know their call is recorded for your protection.
This will deter criminals from continuing with their calls and give you the confidence to answer your phone whenever it rings.
Call blocking
Besides having access to our community-driven block list, which contains thousands of known nuisance and scam numbers and is updated daily with hundreds of new entries thanks to reports from both Phonely customers and non-Phonely users submitting information through our Who Called Me page, you can also manually block unwanted numbers with ease.
Unlike other providers, we offer unlimited number blocking, so you don't have to be selective. Block as many numbers as you need.
Call screening
When Call Screening is turned on, anyone calling from an unknown number will hear the following message: "Before you can speak to the person you're calling, please record your name and reason for the call, after the tone, and when you're finished, press X", where X is a random number between 1 and 9. Once they have finished speaking and pressed the correct number, your phone will ring so you can listen to their recording and decide whether to accept or reject the call.
Perfect at stopping automated robocalls and AI bots from getting through to you.
Keyword notifications & other alerts
We don't just match words, we use AI to assess whether a call is a real threat. Every alert is powered by real-time data from our Who Called Me network: an invaluable feed of known scammers and reported numbers. So when your Trusted Person gets an alert, it's because the system has judged the conversation risky, not just because someone said "bank."
If you miss the signs, CallGuard won't. Your Trusted Person can step in, so you're never alone.
Live call joining
If you're in the middle of an uncomfortable call, you can invite your Trusted Person to join for support. Plus your Trusted Person can also enter into any call from a withheld or international number to check you're OK.
You can be assured that at any point you feel you need help on a call, for any reason, you can have it with a press of #9.
Quiet hours
Make time for yourself.
It’s important to take a little you time once in a while. Whether that’s to sit down with a cuppa and a book, catch up on your favourite TV show or have a power nap; this feature ensures you’re not disturbed by a ringing phone.
Trusted person(s)
Nominating a trusted person will secure human backup should you need it, giving you an extra layer of protection. You can have more than one and you can choose anyone from your friends or family.
Whoever you choose will be able to support you from anywhere using the Phonely Trusted Person app. From here they will be able to do many things such as join in live (dial #9) calls to assist you, listen back to your call recordings to check for scam attempts and with CallGuard+ they will be notified of any criminal language used within your calls.
Trusted person(s) app
Making protection easy with your FREE app.
Phonely’s Trusted person app allows an optional, nominated, trusted person to receive alerts and notifications and join in live calls. Account settings can also be managed via this app. All in all, this app makes being a trusted person super simple.
Offline alerts
VoIP and digital voice phones need a power source to run. Should yours fail, your Trusted Person will be alerted so they can contact you by other means to ensure you're well.
With this facility you can take comfort in the fact that in a power cut, you won't be left feeling isolated or alone.
Call recording & transcription
Every telephone conversation is recorded and then transcribed for easy inspection. So if you felt uncomfortable on a call or were alerted to keyword usage, you or your Trusted Person can easily check back to see what happened.
Feel in control of every conversation with the knowledge you have proof should you need it.
Comparing providers? See how Phonely stacks up in our best digital landline UK guide and in side-by-side comparisons with BT, ScamBlocker and others.
Blogs & Updates
The latest news, updates and guides from Phonely.
Call Screening: Phonely’s New Way to Stop Scam Calls
Router, VoIP Adapter, or New Handset: What Equipment Do You Need for a Digital Landline?
Telecare Devices and Fall Alarms: What Families Need to Ask Before a Digital Landline Upgrade
