The Big Switch-Off, What’s it All About?

Have you heard about the big switch-off? If not, you’re not alone. This UK-wide change is going to revolutionise how we communicate, yet many people are still unaware of its implications. so, in this guide, we’ll explore what the big switch-off means for you and how to prepare for this significant change in telecommunications.

What is the big switch-off?

The big switch-off, also known as the analogue phone switch-off or PSTN switch-off, refers to the retirement of the traditional PSTN. This outdated system will be replaced by modern Voice over Internet Protocol (VoIP) technology, often called digital voice. Simply put, your familiar landline phone will soon work a bit differently.

What is PSTN & why is the PSTN switch-off happening?

PSTN stands for the public switched telephone network, in other words, your landline home phone. Every time someone tries to call your landline, the likelihood is that your conversation will take place via a network of wires that essentially run from your phone to that of your callers (with a few stops in between).

There are several factors behind this change. This includes ageing technology. The PSTN infrastructure has been around since the Victorian era and is reaching the end of its useful life. It’s ready for retirement! There is also the high maintenance costs to consider. With this in mind, keeping the old copper wire network running is becoming increasingly expensive for providers and customers alike. Lastly, the current system cannot handle the needs of modern society, such as video calling, and whatever else future innovations deliver.

How will the PSTN switch-off affect me?

It might not affect you at all, especially if you have already moved away from the PSTN and are using a digital voice system.

If you currently have a landline phone that plugs into a phone socket in your wall then some changes are coming your way. Instead of plugging into a phone socket, it will connect through your internet router either using a VoIP adapter or investing in a new VoIP phone.

Do I need to do anything now?

Technically, no. You could stay as you are until your current provider decides it’s time for you to switch. However, not all providers will offer VoIP or digital landlines, an example of this is Plusnet. By switching now, you could start saving money. Yes, you could have more money in the bank! PSTN is a costly service to run compared to digital voice. So you should see a reduction in your monthly bill if you switch now.

The BT big switch-off timeline: Extended to 2027

Originally scheduled for 2025, BT Openreach announced a delay in 2023. However, the new deadline for the complete PSTN switch-off is now set for the end of January 2027. Consequently, this extension gives everyone more time to get ready for the change and ensures people are not without the means to communicate should there be an emergency.

Are landlines going away completely?

No, landlines aren’t disappearing. They’re just changing how they work. You’ll still be able to make calls from a home phone, but it will use internet technology instead of the old copper wire network.

Benefits of switching to digital voice early

1. Save money: Digital voice plans are often cheaper than traditional landline services, especially if you have separate broadband and phone providers.
2. Discover new features: Get call waiting, voicemail, caller ID, number flexibility, and even video calling capabilities.
3. Better call quality: Experience clearer, more reliable calls. No more ‘Pardon? I can’t hear you!’
4. Have better protection from scam calls: Feel safer with new technologies such as CallGuard.

The Ofcom charter: Protecting consumers during the switch

The media has been swamped with stories from people who have struggled due to the challenges of swapping from the PSTN to VoIP. So in 2024, Ofcom introduced a charter to protect the most vulnerable so they are not at risk. Furthermore, it was signed by major telecom providers. This charter ensures:

• Clear communication and support for the vulnerable: Providers must explain the switch-off clearly to customers and give extra help to those who need it.
• Emergency calls must still work: Measures will be in place to ensure you can always reach emergency services.
• Protection from scams: Providers will work hard to prevent switch-off-related scams.

How to prepare for the big switch-off

Not sure if you’re ready for the switch-off? Here are some things you can do before you make the switch.

• Check with your current provider: Ask about their plans for the PSTN phone line switch-off, particularly as some providers such as Plusnet will not be offering digital phone line services.
• Look into new digital voice providers: Compare services and prices of both broadband and digital landlines.
• Test your internet connection: A reliable connection is crucial for digital voice. So, if you choose an alternative provider for your phone, ensure your current provider keeps your broadband account open.
• Review your devices: Check if your alarm systems, fax machines, etc., will need updates or adapters to be compatible with digital voice.

Choosing the right digital voice provider

When selecting a provider, think about:

1. Call quality and features: How clear and reliable are the calls, and do they supply the features you will need?
2. Customer support: Is help available from a real person, when you need it?
3. Pricing: Are there hidden fees or is pricing straightforward? Are there bundled features that you just won’t use?
4. Security measures: How do providers protect you from the increase in scams and unwanted calls?

How Phonely can help you switch to digital voice

At Phonely, we understand that the big landline switch-off might seem overwhelming. Therefore, we’re here to make your move to digital voice as smooth as possible.

Common switch-off FAQs

What happens to my phone number during the analogue switch-off? 

In most cases, you can keep your existing PSTN phone number when switching to a digital voice provider.

Do I need a new phone for digital voice? Will my PSTN telephone still work?

Many providers, including Phonely, offer adapters that allow you to use your existing phone. In contrast, You can invest in a new digital phone if you wish.

What about power cuts? Will my phone still work?

This is a key concern being addressed by providers and regulators. Solutions like battery backups are being developed to ensure you can still make calls during power outages.

What’s the difference between PSTN, VoIP services, and digital voice?

The PSTN is the traditional landline system that uses copper wires to carry your voice. VoIP (Voice over Internet Protocol) is the technology that sends your voice as data over the Internet. Digital voice refers to the phone services that use VoIP technology. It’s what most providers call their new phone services.

Will my existing devices work after the switch off?

Some devices may need changes or upgrades, these include fax machines, older CCTV systems, door entry systems, home security systems and Telecare devices. Special attention is being given to ensure vital Telecare services continue to work during and after the switch-off.

But why is it called a ‘big’ switch-off?

Well, it’s kind of a big deal, isn’t it? The last big switch-off we had in the UK was when we all went from analogue TV to digital TV. Plus it feels like the humble home telephone is the last of our Victorian institutions to retire. It’s served us well, but onwards and upwards!

Conclusion: Embracing the future of home phones

The big switch-off marks a significant change in how we all use our home phones, but it also brings the opportunity for safer calling. Plus by switching to digital voice early, you’ll start saving money straight away. What’s not to look forward to?